We ship all local and international orders via Hong Kong Post, one of the most convenient and efficient shipping methods in the world.
Unless otherwise noted on the product page, all orders within Hong Kong enjoy free shipping!
Hong Kong Delivery
If no one is home when the package is delivered, a notice will be left, and the package will be placed at the nearest Post Office until pickup is convenient. For pickup locations please see this page: Locations
International shipments will have an additional shipping cost added to the final order. This amount will be automatically calculated based on the shipping address that is entered on the shipping page as well as the product weight and dimensions.
If you would like to find out exactly where your package is at any time, please feel free to track it by simply inputing the item number (for example: EE123456789HK) to this page: Package Tracking
Estimated Arrival Date
Unless otherwise noted on the product page, all orders shipped within Hong Kong will be processed on the following day. In most cases items will arrive the following day or the day after, but this will depend on the time of day that the order is received. For all domestic and international orders, an estimated date of arrival will be calculated based on normal conditions, but please be aware that unexpected delayed can sometime occur, especially on international deliveries.
Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order. We try our best to only send you one package when possible.
You will notice that for orders shipping from PhatRice, we utilize recycled paper strips for shipping filler instead of the standard plastic bubble wrap. We use efficient and responsible supply chain partners and do our very best to have as little impact on the environment as possible!